WE WISH TO BRING TO YOUR ATTENTION THAT, EFFECTIVE JANUARY 19, 1998, THE FOLLOWING INFORMATION, OR CHANGES HAVE COME INTO EFFECT FOR YOUR AWARENESS AND UNDERSTANDING. PLEASE TAKE NOTE OF THE DETAILS OUTLINED BELOW.


ATTENTION: WARNING ABOUT FRAUDULENT ACTIVITIES CLAIMING ASSOCIATION WITH “THE PC EXPERT LEICESTER”


DEAR VALUED CUSTOMERS,


  • We have become aware of a growing scam involving fraudulent individuals or cold callers falsely claiming to be associated with “THE PC EXPERT LEICESTER” These fraudsters are operating independently and are not affiliated with us in any way.
  • Their primary aim is to deceive vulnerable or unsuspecting individuals, particularly those who may not be tech-savvy or elderly.

KEY POINTS TO NOTE:


  1. IDENTITY OF FRAUDULENT CALLERS:

  • ORIGIN:

    The fraudsters often operate from locations such as India or other Asian countries.


  • FALSE CLAIMS:

    They might pretend to represent reputable companies, including “THE PC EXPERT LEICESTER,” and employ tactics to appear professional, such as operating from a call centre-like environment.


  1. NATURE OF THE SCAM:

TYPES OF SCAMS:


  • COMPUTER VIRUS/SOFTWARE SERVICE SCAM/FRAUD:

     The fraudulent callers claim to identify issues with your computer, creating a sense of urgency to fix non-existent problems.


  • REMOTE ACCESS SCAM:

    They may request remote access to your computer under false pretences, then charge fees for unnecessary repairs or install malicious software.


  1. OUR BUSINESS POLICY:

  • COMMUNICATION:

    “THE PC EXPERT LEICESTER” will never make unsolicited phone calls charging for fake computer fixes.


  • OPERATING PROCEDURE:

    We operate locally, and our repair services are conducted at our store. Remote access services are not offered.


  • CUSTOMER RESPONSIBILITY: Customers are required to bring their PCs for repair to our store and collect them once the issue is resolved.

  1. PROTECTION MEASURES:

  • VERIFICATION:

    Always verify the legitimacy of a call or email by independently contacting the company through official channels.


  • CAUTION WITH UNSOLICITED CALLS:

    Treat all unsolicited phone calls with scepticism, especially if personal information or payment details are requested.


  1. REPORTING SCAMS:

  • ACTION FRAUD: If you encounter suspicious activity, report it to Action Fraud in the UK by calling 0300 123 2040.

  • POLICE AWARENESS:

    Law enforcement, including the police, is aware of these scams, referred to as “Computer Virus/Software Service Scam/Fraud.”


  1. ADDITIONAL ADVICE:

  • LOCAL REPAIR SHOPS:

    Consider local computer repair shops for assistance, especially if uncomfortable with online services.


  • VIGILANCE:

    Be cautious about picking service providers based solely on search engine results.


  • We at ‘THE PC EXPERT LEICESTER’ urge everyone to exercise vigilance and contact us directly through established channels for any legitimate concerns.

  • “THE PC EXPERT LEICESTER” is committed to the highest standards of service and will not engage in unsolicited calls or deceptive practices.

For more details and how to avoid them please kindly click on the following for more details:


“COMPUTER SCAM”

OUR REPAIR SERVICES OVERVIEW!

Explore our expertise in this field, offering fast and efficient solutions. Be sure to check out our other repair services available.

OUR REPAIR SERVICES!

Explore our expertise in this field, offering fast and efficient solutions. Be sure to check out our other repair services available.

DATA RECOVERY SERVICES!

Our unwavering commitment to customer satisfaction is exemplified by the seamless integration of technical expertise, coupled with an authentic and approachable approach in our Data Recovery service

LAPTOP REPAIR SERVICES!

We prioritize customer satisfaction by seamlessly integrating technical expertise with a warm and approachable demeanour. Ensuring that our clients have a positive and satisfying experience in our laptop repair services.

COMPUTER REPAIR SERVICES!

We at THE PC EXPERT are fully committed to build a genuine reputation for customer satisfaction by blending expert technical excellence with a friendly and approachable approach to computer repair service.

APPLE REPAIR SERVICES!

Our commitment to customer satisfaction is exemplified through the seamless integration of technical proficiency and a genuine and approachable approach services.

HARDWARE UPGRADE SERVICE!

Our dedication to client satisfaction is showcased by blending technical proficiency with a genuine approach in our upgrade services.

SOFTWARE UPGRADE SERVICE!

We place client satisfaction first, seamlessly combining technical expertise. We want our clients to undergo a positive experience in this service.

VIRUS AND SPYWARE REMOVAL!

We are trying to establish a reputation for our client by consistently delivering technical excellence and fostering a friendly and approachable staff.

CUSTOM BUILT GAMING!

We prioritise customer satisfaction through expert support service. Our repair services for gaming PC assembly, repair, and upgrades guarantee a positive experience.

LAPTOP HARDWARE REPAIRS!

We are working hard to build a outstanding reputation of customer satisfaction through our expert technical excellence and extra friendly staff .

LAPTOP SOFTWARE UPGRADES!

We at THE PC EXPERT are committed to fostering a reputation built on client satisfaction achieved through our technical expert and amiable team.

CLOUD SERVICES!

We are diligently striving to establish a reputation for customer satisfaction in the realm of cloud storage, achieved through technical excellence and a friendly, knowledgeable staff.

SLOW COMPUTERS!

We are a premier computer service centre specialising in desktop and laptop servicing for all brands. Our expertise extends to improving the slow PCs.